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iCare Gift Package Order Terms and Conditions

By placing an order through the iCare website (the “Website”) you agree that you have read and understand the following Terms and Conditions and agree to be bound by them.

1. Privacy Policy.  Your submission of information through the Website is governed by Aramark’s Privacy Policy, which is located at the privacy policy link at the bottom of this page. (“Privacy Policy”).  You agree that if any information you provide is false, inaccurate, obsolete or incomplete, Aramark may terminate your use of the Website.

2. Product Substitution. All products depicted on the Website, either as an image or text, are subject to change or substitution without notice to you. The images associated with your order are only a representation of what is available. The descriptions are subject to substitution based on limitations placed on the recipient and availability of product. All product substitutions are of equal or greater value.

3. Payment.  Payment is collected by Aramark at the time your order is placed. We accept payment by Visa and MasterCard only. The charges will appear on your credit card statement as “Aramark Correctional Services.”

4. Delivery/Refunds.  Unless prohibited by law or otherwise specified in this Section 4, all sales are final and iCare orders are non-refundable once purchased.  Notwithstanding the foregoing, Aramark makes every attempt to deliver your packaged order on the next scheduled delivery day according to the facility’s permitted delivery times. Delivery of your packaged order is subject to the inmate being available to receive iCare. Aramark will attempt to deliver a packaged order three (3) times within a 30 day timeframe.  If Aramark is unable to deliver your packaged order for any reason, including, but not limited to the fact that the recipient is on a disciplinary or medical restriction, Aramark will cancel your packaged order and will issue a refund of the purchase price to the original credit card used to place the packaged order. Additionally, if an inmate is released prior to receipt of an iCare packaged order, Aramark will issue a refund of the purchase price to the original credit card used to place the packaged order.  Aramark will only respond to refund requests within 90 days from the date of purchase.  With respect to freshly prepared iCare orders, Aramark will make one timely delivery attempt.  If a freshly-prepared order is cancelled for any reason or if Aramark is unable to deliver a freshly-prepared order for any reason, Aramark will dispose of it in its entirety and will not refund the order.

5.  Trademarks.  Aramark products and/or services, referenced on the Website may contain trademarks of Aramark.  Other company names, products and/or services referenced on the Website may contain trademarks of their respective owners.  Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any trademarks displayed on the Website.

6.  Notice for California Residents.  Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice:  If you have a question or complaint regarding the Website, please contact us.  You may also contact us by writing to Aramark Correctional Services, 4790 Regent Blvd, Suite 150, Irving TX, 75063, Attention: iCare Customer Service.  California residents may reach the Compliant Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

7.  Changes to Terms and Conditions.   Aramark reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms and Conditions in whole or in part, at any time; we may notify you of such changes by any reasonable means, including by posting the revised version of these Terms and Condition on the Website.  However, any material change to these Terms and Conditions shall not apply retroactively to any claim or dispute between you and Aramark.

eMessage Site

Terms of Use

Prior to sending or receiving an eMessage, you must read and agree to these Terms of Use (“Terms of Use”) and any existing or amendments thereto.

1.     NOTICE. Aramark Correctional Services, LLC (“Aramark”) may amend these Terms of Use at any time by posting the amended version on Aramark’s website. In the event of any conflict between these Terms of Use and Aramark’s privacy policy or other terms and conditions, these Terms of Use shall control. Nothing in these Terms of Use shall be deemed to confer any third party rights or benefits.  By accessing and/or using the Fort Bend's iCare website, you are agreeing to these Terms of Use.

2.     THE SITE.  The Site allows you to send an electronic message or eMessage (each, an “eMessage”) to an eligible inmate at certain correctional institutions (each, a “Facility”).  Aramark allows access to the Site upon your purchase of usage credits via the Facility-specific Site (collectively, “Credits”).  Certain Facilities may allow you to include an attachment with your eMessage (i.e. photo and/or video message) for additional Credits. You may purchase Credits using a credit card or debit card.  All eMessages must comply with the inmate’s Facility-specific content rules and regulations.  Law enforcement authorities will review all eMessages received and generated using this Site.

You will be required to provide Aramark with certain information allowing Aramark to: verify your identity; verify the inmate’s identity; receive appropriate credit or debit card authorization; and any other information that Aramark or the inmate’s Facility may require. Please refer to Aramark’s privacy policy for information concerning Aramark’s use of this information.

3.     USE OF THE SITE.  You agree that you are responsible for your own communications and for any consequences thereof. You agree that you will use the Site in compliance with all applicable local, state and federal laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence.


You are fully responsible for maintaining the confidentiality of your account information including your username and password. You agree to notify Aramark of any unauthorized use of your password or account or any other breach of security.


You shall not authorize or encourage any third party to: (i) use the Site to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the Facility; (ii) transmit any content that infringes upon another party’s intellectual property rights or other proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Site; (iv) use the Site for any fraudulent or inappropriate purpose; or (v) act in any way that violates Aramark’s policies, as amended.  Violation of any of the foregoing may result in non-delivery of the eMessage and/or attachment, immediate termination of your account without refund and may subject you to state and federal penalties and other legal consequences.  Aramark reserves the right, but shall have no obligation, to investigate your use of the Site in order to determine whether a violation of these Terms of Use has occurred or to comply with any applicable law, regulation, legal process or Facility or other governmental agency request.


4.     eMESSAGE CONTENT.  Aramark and the inmate’s Facility reserve the right to access, read, preserve, and disclose any information contained in an eMessage or attachment as it reasonably believes is necessary to (a) detect, prevent, or otherwise address fraud or security issues (including, without limitation, the filtering of eMessages and attachments) for the inmate’s Facility, (b) satisfy any applicable law, regulation, legal process or governmental request, (c) enforce these Terms of Use, including investigation of potential violations hereof, (d) respond to user support requests, or (e) protect the rights, property or safety of Aramark and the inmate’s Facility.  Aramark will not be responsible or liable for the exercise or non-exercise of its rights under these Terms of Use.

Therefore, attorneys should not use the Site to communicate with inmates as no attorney-client privilege  or other confidentiality attaches to any eMessage between attorney and inmate as such eMessage shall be processed and may be accessed and read by Aramark or the inmate’s Facility.

5.     INTELLECTUAL PROPERTY RIGHTS.  You acknowledge that Aramark owns all right, title and interest in and to the Site, including without limitation all intellectual property rights (the “Aramark Rights”), and such Aramark Rights are protected by U.S. and international intellectual property laws.  The Aramark Rights may contain and shall not be limited to the Site’s text, graphics, logos, sound, downloads, software, button icons and other material and overall design of the Site (collectively, the “Content”).  Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Site or the Content.

You also acknowledge that Aramark owns all of the content, including any text, data, information, images, or other material, that you transmit through the Site.

6.    REFUNDS.  Credits are non-refundable unless otherwise set forth herein. Should the inmate’s Facility refuse to distribute an eMessage or attachment to an inmate, Aramark will not refund any Credit(s) used to send such refused eMessage.  Credits are also non-transferrable (to any other person or party or to a different Facility).

7.    LIABILITY.  Under some circumstances, an inmate’s Facility or a law enforcement authority, in its sole discretion, may refuse to distribute an eMessage or attachment to an inmate and may not notify you or the recipient of its refusual to deliver an eMessage.  In such cases, neither Aramark nor the inmate’s Facility will be responsible to you.   If you send an eMessage to an inmate who is relocated to a different Facility, or is paroled or discharged prior to the Site’s delivery of such eMessage, the Site may be unable deliver the eMessage to the inmate.  Neither Aramark not any Facility can guarantee delivery (timely or otherwise) of any eMessage. In any case where an eMessage is not delivered, neither Aramark nor the Facility will be responsible to you.

8.    TERMINATION.  You may terminate your use of the Site with or without cause at any time by providing notice to Aramark.  If you terminate your use of the Site, any remaining credits will not be refunded to you.

Aramark may at any time and for any reason, without prior notice, terminate the Site, terminate these Terms of Use, or terminate your account. In the event of termination, your account will be disabled and you may not be granted access to your account or other content contained in your account, although residual copies of information may remain in Aramark’s database.  Aramark will notify you of any such termination, which shall be effective immediately upon Aramark’s delivery of such notice. If you have any Credits remaining on your account, Aramark will refund such Credits to the credit card(s) used to purchase such unused Credits.  Sections 3, 4, 5, 9, 10, 11, 12 and 13 of these Terms of Use shall survive such termination.

9.     EXPIRATION. Credits do not expire.

10.  NOTICE TO ARAMARK. Notice to Aramark must be sent to either: Aramark Correctional Services, LLC, 1101 Market Street, Philadelphia, PA 19107 or info@aramarkcorrections.com.

11.  GOVERNING LAW; DISPUTES.  These Terms of Use shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States of America, without regard to its conflict of law principles. Any action to enforce these Terms of Use shall be brought in the federal court in the District of Philadelphia or the state courts located in the Commonwealth of Pennsylvania. By using the Site, you consent to the jurisdiction and venue of these courts. Except where prohibited, you agree that any and all disputes, claims and causes of action directly or indirectly arising out of the Site shall be resolved individually, without resort to any form of class action. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises, regardless of any law to the contrary.






13.    INDEMITY.  You agree to indemnify and hold Aramark and its affiliated companies and each of their respective directors, officers, employees and agents harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and costs, arising, directly or indirectly, in whole or in part, out of your access or use of the Site or your violation of any law or the rights of any person.


14.    ELECTRONIC COMMUNICATIONS.  By using the Site or sending any e-mail communication to Aramark, you consent to receiving electronic communications and notices from Aramark.  You also agree that any agreements, notices, disclosures or other communications that Aramark may provide to you electronically shall satisfy any legal requirement that such communication(s) be in writing.


15.    GENERAL.  If any provision of these Terms of Use is held to be invalid or unenforceable, that provision shall be construed consistent with applicable law, and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Aramark’s failure to enforce any provision of these Terms of Use shall not constitute a waiver of that or any other provision. These Terms of Use set forth the entire agreement between you and Aramark in connection with your use of the Site.